Welcome to ^eRAH stores

All Sales are non-refundable. Refunds are only allowed for defective or incorrectly shipped merchandise.

1. Return/Exchange Window:
   • Merchandise can be exchanged within 3 days at the same ^eRAH stores at the current (last discounted) price.
   • For more details, please call our helpline at (0300) 7277972.
2. Dual Exchanges:
   • Dual exchanges are not permitted.
3. Proof of Purchase:
   • An invoice or e-receipt is required (or the exact date of purchase to track the transaction).
4. Condition of Merchandise:
   • Exchanges are only possible for unworn/unused merchandise with all tags attached.
5. Defective Merchandise:
   • Defective items can be exchanged or refunded at the store of purchase at the purchase price.
   • Please notify us of any defects within 3 days of purchase.
6. Non-Exchangeable Items:
   • Clearance sale and factory outlet purchases cannot be exchanged or refunded.
7. Refunds for Defective or Incorrect Items:
   • Refunds are available only for defective or incorrectly shipped merchandise, with all reverse logistics costs to be borne by ^eRAH Stores.
8. Credit Vouchers:
   • Credit vouchers will be issued for all refunds.
9. General Exchange Policy:
   • All merchandise, including denim jeans, can be exchanged within 3 days of purchase with authorization from our customer service desk and/or proof of purchase at any ^eRAH stores across Pakistan.